Refund Policy

Last updated November 15, 2026

Eligibility

Un-downloaded orders can be refunded within 7 days of payment.
Downloaded orders are non-refundable, except files that are damaged or seriously misdescribed.

How to request a refund

Contact us with your order number or bill code and tell us what went wrong. For a damaged or misdescribed file, a short description or screenshot helps.

How refunds are paid

Refunds are approved by the store owner and returned to the original payment method. Processing fees are not refunded. Your bank decides how long the refund takes to appear.

Chargebacks

If you dispute a charge with your bank, downloads for that order are paused until the dispute is resolved.